Refund policy

Return & Refund Policy

At Elite Golf Sims, we want you to be completely confident in your investment. Because indoor golf simulators, launch monitors, and enclosures are high-value, freight-shipped equipment, please review the terms below before ordering. Questions? Talk to a simulator expert before you buy at support@elitegolfsims.com.

30-Day Return Window

Eligible new, unopened items in their original manufacturer packaging may be returned within 30 days of delivery. To start a return, contact us for a Return Merchandise Authorization (RMA). Returns sent without an RMA cannot be processed.

Restocking Fee on Opened Items

Opened or used equipment that is returned in resalable condition is subject to a restocking fee of 15%-25% depending on the manufacturer, plus return freight. This covers inspection, repackaging, and manufacturer restocking charges on high-ticket units.

Custom & Made-to-Order Items

Custom enclosures, built-to-order simulator packages, and made-to-spec items are non-refundable once production begins, as they are built specifically for you.

Damage on Arrival

Inspect all freight deliveries before signing. If your equipment arrives damaged, note the damage on the delivery receipt and contact us within 48 hours of delivery with photos so we can file a freight claim and arrange a replacement. Concealed damage must be reported within 5 business days.

Manufacturer Warranty

All products carry the full manufacturer warranty, which we pass through to you. We will help coordinate any warranty service or repair directly with the manufacturer (SkyTrak, Foresight, TrackMan, Uneekor, and others).

Refunds

Approved refunds are issued to the original payment method within 5-10 business days after we receive and inspect the returned item. Original shipping charges are non-refundable.

Questions about a return? Email support@elitegolfsims.com and a member of our US-based team will help.